FAQ Hotel Sezz Saint Tropez – Luxury Design Hotel Saint-Tropez

What if we are travelling with our baby?

Hotel Sezz Saint-Tropez is glad to offer you baby cots.

Could you add an extra bed?

We could add an extra bed in Cocoon and Villa room type only. Extra beds are exclusively for children under 14 years old.

Can we share a room for 3 adults?

Our Bungalow room type can accommodate only 2 people and the Cocoon room type a maximum of 2 adults and one child. However, our Villas can accommodate 4 people (2 bedroom villas). We also have inter connecting Cocoon rooms (4 people)

Where can I park my car?

The hotel offers a private monitored outdoor parking. Our valet service will help you out with the parking throughout your stay. We gladly provide this service for free.

I am allergic, what can you offer?

In each room, you have synthetic and feather pillows. We can withdraw either one or the other upon request. We can also withdraw the carpet.

I would like to take advantage of a special rate with a prepayment but I do not want to communicate my credit card through Internet. What are my options?

You can simply pay by bank transfer. However, please be kindly advised that you will be asked for your credit card upon check in to guarantee incidentals.

I would like to book one of your packages, but appealed by all of them and I intend to stay only 1 night, any issues?

Please kindly ask one of our PA’s to be offered a tailor made solution.

I have a reservation for July 25th. It is stated that the cancellation policy is of 21 days, at which date should I cancel my booking whitout any charge?

You can cancel your booking without fee until July 4th at 4 :00 pm. Beyond this date, we will keep the full deposit (50% of the total amount of stay). Therefore, we highly recommend you to contact us should you have any changes in your plans.

I would like to settle my bill cash, is it possible?

In order to guarantee your booking, you will be asked for a deposit which is the equivalent of 50% of the total amount of your stay. However, should you want to settle the entire stay upon check out in cash, we may credit the initial deposit amount.

I might be ckecking in very late, is it possible?

Kindly inform the PA’s of your late arrival. Our reception desk is open 24h/24. However, for security reasons, the main gate is closed at midnight. Please use the interphone.

Can I travel with my pet?

We accept small pets. Please kindly ask the PA’s whether you can travel with your pet.

I loved the design of the hotel and wish to take a bit of it at home:

Be kindly informed that you may order some articles of Sezz Saint-Tropez such as the Sezz Lamps, Sezz vases and moreover, the Emecco chairs in your room. Kindly ask your PA what is possible to purchase and we will gladly help you out.

Can we check in before 4pm?

The Sezz Saint-Tropez team will do its best to let you check in as soon as possible. However, we cannot guarantee an early check-in.

Can we check out after 12pm?

Upon availability, our room division team will gladly offer you to benefit of your room until 2 :00pn. We can also keep your luggage and allow you to spend you afternoon enjoying the swimming pool. You may afterwards use the Spa Sezz by Payot premises to change before leaving.

Do you have a concierge service?

Our concierge service is at your disposal prior to arrival for all your queries. You may contact our concierge directly: concierge@hotelsezz.com

Do you have any beach access?

Sezz Saint-Tropez is at 250 meters from Plage des Canebiers (public beach). You may use the access gate from the hotel within 5 minutes walking distance. PS: The Pampelonne Bay is at 15-20 minutes from the hotel (by car or shuttle service).

Is access to the swimming pool free?

You may access our heated 200m2 swimming pool for free.

How far are you from St Tropez?

Sezz Saint-Tropez is at 5 minutes (by car or shuttle service) from Place des Lices.

Do you have a shuttle service?

We provide a complimentary shuttle service for our valuable residents. It runs from 8:00 am to 6:00 pm to/from the beaches and from 8:00 to midnight to/from our meeting point located at the corner of Place des Lices.

Provide us the opening hours for your Spa & Restaurant?

Our Spa Sezz by Payot is open from 11 :00 am to 07 :00 pm during low season and from 11 ;00 to 9 :00 pm during high season.
The Restaurant Colette is closed for lunch every day except for Sunday as well as on Monday & Tuesdays evening.
Open 7 days a week in July & Aug.
Its opening hours for Breakfast: 7:30 to 11:00 am | Lunch: 12:30 to 2:30 pm | Dinner: 7:30 to 10:30 pm.

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